Netflix Adds ChatGPT-Powered AI to Stop You From Scrolling Forever

In a bold move to tackle one of streaming’s biggest frustrations, endless scrolling, Netflix just unveiled a major redesign of its TV and mobile apps featuring a ChatGPT-powered AI chatbot and TikTok-style video reels. You’ll soon be able to ask Netflix in plain language what you’re in the mood for “funny and fast-paced” or “dark […]

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Content metadata: a recap on why you should really automate content labelling

In the past few weeks, we’ve discussed several types of metadata that benefit from automated labelling: the CEFR, keywords, topic, and learning objectives. Of course, there are many other types of metadata. But the ones we’ve addressed have a few things in common. It’s difficult to use them efficiently, and they’re usually not created in an objective, consistent manner.

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Why is customer service automation becoming the need of the hour?

It takes 10 good experiences to make up for one bad customer experience and repair the customer-organization relationship. Do you agree? Gartner says, 85% of all customer interactions will be handled without human intervention. Automated, self-service technologies such as AI chatbot, device guides, decision trees, and more; free up call center agents from answering repetitive

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Why embracing content agility is key

The term ‘agile’ has become common in software development. Developers used to build their programming schedules around a set-in-stone blueprint. But they increasingly adopt an insights-driven approach, shaping the result as they go. Based on knowledge gained during short iterations, they adjust or change course so as to reach the best possible outcome. With the educational

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Buyers guide to AI ready knowledge base for contact center teams

Introduction Over the past few years, we’ve witnessed a rise in the use of AI. Remarkable innovations in machine learning, automation, etc. are being discovered lately. Businesses have smart devices and AI-powered assistants to ace several services. An AI knowledge base has become the go-to for most companies these days, to maintain their external relationships

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How to arrive at content agility: 3 stages of an agile process

In our previous blog post, we’ve discussed the importance of content agility. But how to arrive at agile content? The road towards it is rather agile in itself. Today, we will walk you through the three major stages of an agile process: production, management, and distribution. 1. Production: creating individual content units Authors tend to

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