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Buyers guide to AI ready knowledge base for contact center teams

Introduction Over the past few years, we’ve witnessed a rise in the use of AI. Remarkable innovations in machine learning, automation, etc. are being discovered lately. Businesses have smart devices and AI-powered assistants to ace several services. An AI knowledge base has become the go-to for most companies these days, to maintain their external relationships

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How to arrive at content agility: 3 stages of an agile process

In our previous blog post, we’ve discussed the importance of content agility. But how to arrive at agile content? The road towards it is rather agile in itself. Today, we will walk you through the three major stages of an agile process: production, management, and distribution. 1. Production: creating individual content units Authors tend to

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After digitalisation comes automation: the publisher's best next step

Recently, we’ve discussed why embracing content agility is key and explained that the road towards it is rather agile in itself. But what to do once you’ve gone down this road? What is the publisher’s next step after digitalisation? Automation tooling: what’s out there? Even though publishers use an increasing number of digital tools (such

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Securing the World Model: How Determinism Protects Enterprises from LLM Poisoning Attacks

In October 2025, a research collaboration between Anthropic and the Alan Turing Institute exposed one of the most uncomfortable truths in modern AI. Their study, “Poisoning Attacks on LLMs Require a Near-Constant Number of Poison Samples” revealed that large language models (LLMs), no matter how vast or sophisticated, can be compromised even when only a

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Honoring Labor, Embracing the Future: How AI and Human-in-the-Loop Intelligence Will Redefine Work

SHARE THIS: Twitter Facebook LinkedIn Labor Day is more than a three-day weekend. It’s a national pause button — a chance to recognize the hard-earned progress of workers and the value of labor itself. Born from the sweat of laborers demanding fair treatment and safe working conditions, the holiday honors the dignity of work and

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