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Injecting Domain Expertise Into Your AI System

When starting their AI initiatives, many companies are trapped in silos and treat AI as a purely technical enterprise, sidelining domain experts or involving them too late. They end up with generic AI applications that miss industry nuances, produce poor recommendations, and quickly become unpopular with users. By contrast, AI systems that deeply understand industry-specific

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Setting New Rules For Business: Remote Work, Digital Hiring & Collaboration

In 1958, A British European Airways Flight crashed on its third attempt to take off from a slush-covered runway at Munich-Riem Airport, West Germany. On the plane was the Manchester United Football Team. They lost almost the whole team including their captain. They did not have a team to play for the upcoming matches that

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Netflix Adds ChatGPT-Powered AI to Stop You From Scrolling Forever

In a bold move to tackle one of streaming’s biggest frustrations, endless scrolling, Netflix just unveiled a major redesign of its TV and mobile apps featuring a ChatGPT-powered AI chatbot and TikTok-style video reels. You’ll soon be able to ask Netflix in plain language what you’re in the mood for “funny and fast-paced” or “dark

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Content metadata: a recap on why you should really automate content labelling

In the past few weeks, we’ve discussed several types of metadata that benefit from automated labelling: the CEFR, keywords, topic, and learning objectives. Of course, there are many other types of metadata. But the ones we’ve addressed have a few things in common. It’s difficult to use them efficiently, and they’re usually not created in an objective, consistent manner.

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Why is customer service automation becoming the need of the hour?

It takes 10 good experiences to make up for one bad customer experience and repair the customer-organization relationship. Do you agree? Gartner says, 85% of all customer interactions will be handled without human intervention. Automated, self-service technologies such as AI chatbot, device guides, decision trees, and more; free up call center agents from answering repetitive

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Why embracing content agility is key

The term ‘agile’ has become common in software development. Developers used to build their programming schedules around a set-in-stone blueprint. But they increasingly adopt an insights-driven approach, shaping the result as they go. Based on knowledge gained during short iterations, they adjust or change course so as to reach the best possible outcome. With the educational

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